Terms & Conditions

We provide a travel booking and advisory service which will allow you, and your co-travellers (e.g. friends), (you, your) to purchase travel products (e.g. transport, accommodation, tours, dining and events) from third party suppliers individually or as part of a package of travel products. We act as agent for the third-party suppliers of travel products, whose terms and conditions of supply (including cancellation and amendments policies) will apply to your travel request in addition to these terms and conditions.

Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us.  Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.  


Our standard cancellation policy is as follows:

In any other event you may have to cancel the following applies:

- Deposits are non-refundable

- Less than 14 - 30 days no refund but booking can be deferred and reused within 12 months

- Less than 14 days no refund available

- No refund will be made for any unused Portion of a holiday booking


If you request an amendment to a booking request, after we have issued a Booking Confirmation, then we will use all reasonable endeavours to alter your booking as requested but do not warrant that we can do so. An amendment fee of $50 per booking applies. If we advise you that your amendment is not available then you may cancel your booking, subject to the cancellation policies mentioned above.


By making a booking enquiry or request with us, either online or by email or phone, you agree that you have read, understood and accepted these terms and conditions.

Once you have made a booking enquiry or request with us, we will send to your nominated email address a “Booking Confirmation” with details of your booking. You must immediately read and check our “Booking Confirmation” and inform of us of any errors or amendments required. We assume any booking details provided by you are correct at time of booking and will not accept any responsibility for any errors made on your behalf.

We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these terms and conditions. At the time of making a booking enquiry or request, you must give us the names and email addresses of your co-travellers (e.g. friends), each of who is then subject to these terms and conditions, as if they had lodged a booking enquiry or request with us themselves.

We will check the availability of travel products before taking your booking request but we do not warrant that your booking request is available for booking. Your booking request is subject to availability at the time that we confirm your booking with the third-party supplier.


All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once your booking has been paid for in full by you. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service.

 Subject to your rights under the Australian Consumer Law, all deposits are non-refundable for changes of mind or cancellations by you. 

Our Booking Confirmation will specify the deposit that we require in order to confirm your booking with the relevant third- party suppliers of travel products and the applicable cancellation and travel amendment rules that will apply. Once the deposit is paid, we will confirm your booking with the relevant third-party suppliers.

Once we receive confirmation from the third-party supplier of their acceptance of our booking made for you, we will give you a Booking Confirmation and Deposit Invoice, which will include particulars of the third-party supplier’s terms and conditions (including cancellation and amendments policies) and a request for payment of the deposit.

In the event that a member of the booking is unable to travel (subject to cancellation policy and any third-party fees) the total cost of the booking will need to be reassessed per person and additional fees may apply.


Our Booking Confirmation will detail the amounts and required timings for your payment or payments for your booking. Your failure to pay strictly in accordance with those timings may result in a cancellation of your booking.

You and your co-travellers may pay us directly by credit card (Mastercard and Visa) or by Direct Deposit by internet bank transfer.

Payments by Credit Card and Debit Card:

Credit card or debit card surcharges of 2% will apply when utilising this form of payment.

You authorise us to charge all fees incurred by you in relation to the services provided to the credit card or debit card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.

If you choose to save your credit card details with us, they will be securely stored and may be used for your future transactions with us (including transactions agreed over the phone or by email). You can choose to remove your saved credit card details at any time.


We will use all due care and skill in providing to you a booking and advisory service for your travel needs. However, subject to the application of any consumer guarantees that at law cannot be excluded, we will not be responsible for or liable to you or your co-travellers for any of the following during or as a result of your travel booked via us:

·       Any injury or illness

·       Any loss or damage to property

·       Any cancellation or alteration to your booking made by a third-party supplier

·       Your displeasure with any aspect of your travel

·       The omission of any aspect of your travel by a third-party supplier

·       Any component of travel which you book or which is booked for you by someone else

·       Your failure to obtain country visas or inoculations, whether recommended by us or not

·       Your passport having expired or having an insufficient remaining validity period

You indemnify us against any liability that we may have to third party suppliers as a result of any failure on your part to make a payment or for any damage or injury that you may cause during the course of your attendance at the premises or venue of the third-party supplier. The Holistic Hen cannot be liable for any third-party service, closure of insolvency.

To the extent permitted by law, neither The Holistic Hen nor any of its related directors or employees accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part.  Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law).  This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth)


You acknowledge that you are 18 years of age or older and that you understand and agree with the above Booking Terms and Conditions and our Privacy Policy.